Privacy Policy

Effective Date: September 1, 2026

Recovery Bridge Companion Care (“Recovery Bridge,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or submit an inquiry about our non-medical companion-care services.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide through our website, over the telephone, by email, or through other communications. This information may include:

  • Your name

  • Telephone number

  • Email address

  • Mailing address

  • Preferred method of contact

  • Information submitted through a contact or consultation form

  • General information about the type of assistance you or a loved one may need

  • Any other information you choose to provide

Please avoid submitting highly sensitive medical, financial, or identification information through an unsecured website form.

We may also automatically collect limited technical information when you visit our website, such as:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Pages viewed

  • Date and time of access

  • Referring website

  • General location information

  • Website usage and interaction data

2. How We Use Your Information

We may use the information we collect to:

  • Respond to questions and service inquiries

  • Schedule consultations

  • Determine whether our services may meet your needs

  • Communicate with clients, prospective clients, and family members

  • Provide and improve our services

  • Operate, maintain, and improve our website

  • Personalize your website experience

  • Protect the security and integrity of our website

  • Maintain internal business records

  • Comply with legal and regulatory requirements

  • Prevent fraud, misuse, or other prohibited activity

We will not use your personal information for purposes that are materially different from those described in this policy without providing appropriate notice.

3. Cookies and Website Analytics

Our website may use cookies and similar technologies to remember preferences, understand how visitors use the website, improve performance, and support website functionality.

We may also use third-party analytics services that collect information about website traffic and visitor interactions. Information collected through analytics services is generally used in an aggregated form.

You can adjust your browser settings to reject or limit cookies. However, disabling cookies may affect the functionality of certain parts of the website.

4. How We Share Information

We do not sell or rent your personal information.

We may share information with trusted service providers that assist us with services such as website hosting, form processing, analytics, email communications, scheduling, and business operations. These providers are authorized to use information only as necessary to perform services on our behalf.

We may also disclose information:

  • When required by law, court order, subpoena, or other legal process

  • To protect the rights, safety, or property of Recovery Bridge, our clients, or others

  • To investigate suspected fraud, misuse, or unlawful activity

  • In connection with a merger, sale, reorganization, or transfer of all or part of our business

  • With your consent or at your direction

5. Information Concerning Other People

If you provide personal information about a family member, prospective client, or another person, you confirm that you have permission to provide that information and allow us to use it as described in this Privacy Policy.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

7. Data Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable laws.

When information is no longer required, we may securely delete or de-identify it.

8. Your Privacy Choices

Depending on applicable law, you may have the right to:

  • Request access to the personal information we maintain about you

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of certain personal information

  • Withdraw consent where our processing is based on consent

  • Opt out of nonessential marketing communications

To submit a privacy request, contact us using the information at the end of this policy. We may need to verify your identity before fulfilling a request. Certain information may be retained when permitted or required by law.

You may opt out of promotional emails by using the unsubscribe option included in the message or by contacting us directly. You may still receive non-promotional communications related to an inquiry or service relationship.

9. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 through this website.

If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to delete it. A parent or legal guardian who believes a child has submitted personal information may contact us.

11. Healthcare and Emergency Information

Recovery Bridge Companion Care provides non-medical support services. Information submitted through this website should not be used to request emergency assistance, obtain medical advice, or communicate urgent healthcare needs.

If you are experiencing a medical emergency, call 911 or contact an appropriate healthcare professional immediately.

Submission of information through this website does not, by itself, establish a client relationship or guarantee the availability of services.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website practices, or legal obligations. The updated version will be posted on this page with a revised effective date.

We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

Recovery Bridge Companion Care
Serving the Greater Orlando Area
Orlando, Florida
(407) 349-3345
info@recoverybridgecompanioncare.com